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Terms & Conditions

COPYRIGHT

At all times the copyright on all photographs shown on this website belongs to the photographers – Getty Images and other source photographers.

Sport Photo Gallery have obtained the rights to reproduce all the images displayed on the site in print format – photograph only, framed or on canvas.

All images remain the property of the photographers and no form of reproduction for private use, commercial sales or non-commercial distribution is permitted without prior permission from the photographers.

Sport Photo Gallery will not pass on high resolution files electronically.

ORDERING TERMS AND PROCEDURES

Once an order is placed you will receive an email confirmation from us to confirm the full details of your order. If you do not receive an order confirmation please contact us.

Official acceptance of an order occurs once we have despatched an order. Until that point we reserve the right to cancel an order for any of the reasons outlined below:

  • A technical fault in the shopping process has resulted in an incorrect price being shown for any product or delivery.
  • The product is out of stock or discontinued.
  • We are unable to verify/authorise customer or payment details.

RETURNS POLICY

ORDERS ARRIVING DAMAGED

Photo Only / Canvas Collection

If you have ordered photo only items or small canvases that arrive with damage to the packaging that in turn damages the product inside, please return the order complete with packaging to us within 7 days of receipt to Sport Photo Gallery Ltd, Unit 6, Precision 4 Business Park, Styles Close, Sittingbourne, Kent, ME10 3FZ. Once we have received the damaged order we will send out the replacement order or if required issue a full refund including the cost of delivery.

Mounts, Frames and Canvases

If you have ordered mounts, frames or canvases and the items arrive damaged please contact us as soon as possible – within a maximum of 7 days of the delivery date. If the damage to the packaging is visible on receipt of the order from the courier please sign for the order as “Damaged”.

Please keep all packaging, paperwork and the product/s together and repackage. Please then return the packaged item/s to us by courier at the following address - Sport Photo Gallery Ltd, Unit 6, Precision 4 Business Park, Styles Close, Sittingbourne, Kent, ME10 3FZ. Once we receive the order back from the courier we will send out the replacement order or if required issue a full refund including the cost of delivery. Sport Photo Gallery will not be able to issue refunds for damaged goods that are not reported within 7 days of receipt of order.

INCORRECT ITEMS

Photo Only / Canvas Collection

If you have received an incorrect item due to a processing error on our part please return the item to us within 30 days of receipt of the order to Sport Photo Gallery Ltd, Unit 6, Precision 4 Business Park, Styles Close, Sittingbourne, Kent, ME10 3FZ. Please contact us to let us know if you would prefer us to send the item originally ordered out to you or issue you a full refund for the item. We will send the replacement or issue a refund as soon as we receive the item back from you.

MOUNTS, FRAMES AND CANVASES

If you have received the wrong item due to a processing error on our part please notify us within 30 days of receipt. Please keep all packaging, paperwork and the product together and repackage. Once we have been notified we will arrange a convenient time for our couriers to recollect the order from you. Once we receive the order back from the courier we will send out the replacement item/s or if required issue a full refund including the cost of delivery.

ITEMS NO LONGER REQUIRED – “COOLING OFF PERIOD”

By law, customers in the European Union have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered.

Photo Only / Canvas Collection

If you have received a photo only order that you no longer require, please contact us within 14 working days of the day after receipt of the order. Please return the item with all packaging to Sport Photo Gallery Ltd, Unit 6, Precision 4 Business Park, Styles Close, Sittingbourne, Kent, ME10 3FZ. Once we have received the product/s in saleable condition we will issue a full refund less any delivery charges. If you have ordered sufficient items to qualify for free delivery and return the entire order we reserve the right to claim back the delivery charges.

Mounts, Frames and Canvases

If you have received an order for mounts, frames or canvases (medium or large size) that you no longer require, please contact us within 14 working days of the day after receipt of the order. Please keep all packaging, paperwork and the product together and repackage. Once we have been notified we will arrange a convenient time for our couriers to recollect the order from you. To qualify for the refund the product/s must arrive back with us in resalable condition – frames must still be shrink wrapped.

Once we have received the item back in resalable condition we will issue a full refund less delivery charges*. *A £20 handling charge to cover onward and recollection delivery charges will be taken off the refund amount.

We regret that the cooling off period does not apply to bespoke orders where a personalised caption has been ordered and subsequently approved prior to delivery. In these cases a credit for the amount paid taking into account delivery charges will apply.